Buxom Cosmetics Help Center logo
Buxom Cosmetics Help Center logo
banner image
Track order
Return order
Report issue

FAQs

Once an order is submitted and completed, it is not possible to cancel or modify it. If you wish to return an item after receiving it, you may initiate a return by going to our online return page and clicking the "Start A Return" button. Refunds are typically processed within 10 business days after the return package is received at our warehouse. For further details, you can refer to our return policy on the website.

The processing time for your order is typically a set range of days, followed by an additional timeframe for shipping. You can expect to receive a shipping confirmation email with tracking information once your order ships. If you have any questions regarding your order's delivery status, please feel free to contact our customer service for assistance.

If you find that an item is missing from your order or you received an incorrect item, please contact customer service immediately. In some cases, if the missing or correct item is out of stock, we may issue a refund instead of sending a replacement. If you receive a wrong item due to a known issue or stock problem, we may offer a refund and advise you on when the item will be back in stock or suggest an alternative product.

To apply a discount code to your order, enter the code at checkout. Please note that promotional codes cannot be combined with any other promotional offers, sale items, kits, or sets. If you experience issues with the code or missed out on a promotion, check our website frequently for updates on upcoming promotions or contact customer service for further assistance.

If a product has been discontinued or is currently out of stock, we apologize for the inconvenience. As alternatives, we may recommend substitute products that are similar, either from our own collection or from affiliated brands. We also suggest keeping an eye on our website for updates regarding the availability of out-of-stock items, as they may become available again in the future.

If your item arrived damaged or there was an issue with delivery, please provide us with photos of the damaged item for documentation purposes. We can then process a complimentary reshipment of the item. If your package was delivered but not received, we can provide a complimentary reshipment after confirming the shipping address or an alternative shipping address.

Thank you for your interest in collaborating with BUXOM Cosmetics. To propose a collaboration, please send details of your inquiry, including any pertinent information about your brand or platform, such as social media handles, follower counts, and the nature of your proposed collaboration. Your request will be forwarded to the social media team, who maintains our online presence. If they are interested in your proposal, they will contact you directly to discuss the next steps. We appreciate your interest in our brand and look forward to potential partnership opportunities.

[’Yes’ answer]

Yes, we offer refunds and exchanges within [# of days] days of purchase. To be eligible for a refund or exchange, items must be returned in their original condition, with all tags and packaging intact. Please note that [any exceptions, e.g., sale items, refurbished products] are not eligible.


For returns or exchanges, please contact our customer support at [email/phone #]. Refunds will be processed to the original payment method within [# of days] days of receiving the returned item.


[’No’ answer]

Unfortunately, we are unable to offer refunds or exchanges after a purchase has been made. This policy is due to the nature of our products, which include [mention specific types of products, e.g. perishable, custom, digital, etc.].


However, we are committed to ensuring customer satisfaction. If you receive a damaged or incorrect item, please contact us immediately at [email/phone #]. We will review the situation and strive to resolve the issue, which may include a replacement, discount, or store credit.

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.


Click on the tracking number link or enter the tracking number into our tracking page.


Tracking information may not be immediately available after your order is placed. It can take up to [X hours] for the number to become active in our system. If you don't see any updates right away, please be patient and check back later.

[No international shipping]

Our standard shipping time within [country/region] is [# of days] business days.

Shipping charges, if applicable, will be calculated and displayed at checkout. Please note that delivery times may vary depending on your location and the time of year.


Currently, we do not offer international shipping, but we are working to provide this service in the future.


For additional questions about our shipping policy, please contact us at [email/phone #].


[International shipping included]

Our standard shipping time within [country/region] is [# of days] business days.

For international orders, expect a shipping time of [# of days] business days.


Shipping fees, if applicable, will be calculated and displayed at checkout. Please note that delivery times may vary depending on your location and the time of year.


For additional questions about our shipping policy, please contact us at [email/phone #].

[’Yes’ answer]

Yes, we offer refunds and exchanges within [# of days] days of purchase. To be eligible for a refund or exchange, items must be returned in their original condition, with all tags and packaging intact. Please note that [any exceptions, e.g., sale items, refurbished products] are not eligible.


For returns or exchanges, please contact our customer support at [email/phone #]. Refunds will be processed to the original payment method within [# of days] days of receiving the returned item.


[’No’ answer]

Unfortunately, we are unable to offer refunds or exchanges after a purchase has been made. This policy is due to the nature of our products, which include [mention specific types of products, e.g. perishable, custom, digital, etc.].


However, we are committed to ensuring customer satisfaction. If you receive a damaged or incorrect item, please contact us immediately at [email/phone #]. We will review the situation and strive to resolve the issue, which may include a replacement, discount, or store credit.

Frequently Asked Questions

You can track the status of your order by clicking the link in your BUXOM Cosmetics Shipping Confirmation email.

We currently accept Visa, MasterCard, Discover, American Express, JBC, Apple Pay, Shop Pay, PayPal, Venmo and AfterPay. When entering your credit card information, please ensure that your billing name and address is exactly as it appears on your credit card. For our customer's protection, transactions cannot be processed if billing information is not 100% accurate. 

Please feel at ease when using BUXOM Cosmetics products, as we do not test on animals. We also do not work with any manufacturers that do animal testing. 

No. All BUXOM products are formulated without parabens.

Some of our colored cosmetic products do contain Carmine. This ingredient will appear on the ingredient list if present. If you ever have any questions regarding our products, please reach out and ask us.


We have many BUXOM products that are suitable for vegan customers. However, some of our products contain animal derived ingredients such as: Carmine, Beeswax, Lanolin-derived ingredients, etc. These ingredients will appear on the ingredient list if present. If you ever have any questions regarding our products and vegan suitability, please reach out and ask us.


Many of our products do not contain ingredients derived from barley, oats, rye, spelt, or wheat, which are commonly known sources of gluten. However, due to the wide range of raw materials and equipment used during the manufacturing of our products, we cannot confirm that our products are free from any traces of gluten. If you have specific questions or concerns regarding gluten and the ingredients contained in our formulas, we recommend that you consult your physician. All product ingredients can be found on the product page.


BUXOM Cosmetics are also available through the following authorized retailers: Sephora, Ulta and Macy’s. Click here to find a store near you.

The item(s) within your order including samples are not guaranteed for fulfillment. During the time of order processing, it will be determined whether an item(s) within your order needs to be cancelled due to stock availability issues. We will ship the remaining available item(s) within your order to prevent shipment delays. Should your full order be cancelled, you will be refunded for the portion of your order that was cancelled (including shipping fees if applicable). Please note that cancelled item(s) including samples cannot be replaced with an alternative item(s) once the order has been processed.

Buxom's order process is automated to distribute products quickly and efficiently. We apologize, but once your order has been placed it cannot be modified or canceled. For more information, please visit our Returns section.

Get support